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What We Do

Personal Care Services

  • Personal Care Services provides individuals with a permanent or chronic disability to live in their own residence or community with needed support by their Personal Care Attendant.

    Eligible individuals are MassHealth recipients and need physical assistance in two areas of Activities of Daily Living skills (ADLs).

ADLs are:

  • Mobility
  • Assisting with medications
  • Bathing or grooming
  • Dressing or undressing
  • Passive range of motion exercise
  • Eating
  • Toileting

To be eligible for this program, an individual must:

  • Be a MassHealth recipient
  • Have a permanent or chronic disability, which impairs functional ability to perform at least two activities of daily living without physical assistance.

Application/Approval Process

The applicant and a surrogate, if necessary, will participate in an initial assessment meeting, which determines the individual’s functional capabilities and need for assistance. Following the initial assessment, an evaluation will be conducted by a registered nurse and occupational therapist in the applicant’s home. The application and evaluation must be signed by the member’s primary care physician and submitted to MassHealth for approval. If approved, The Arc’s Personal Care Management staff will provide assistance to begin and t maintain services throughout the first and subsequent years for each recipient.

For more information, please call Personal Care Management at (781) 335-3023 x2230 or email

Rewarding Work is a valuable resource, which helps people with disabilities connect with qualified Personal Care Assistants. The goal of Rewarding Work is to give people who need support with daily activities the choice and control in finding personal assistants. Please visit for more information.